Email us
Found a bug, have an idea or need a hand with your subscription? Write to . A real person reads every message.
Email supportRestore a purchase
New phone or reinstalled the app? Open the app, go to Profile and tap Restore purchases. Use the same Apple ID or Google account you subscribed with.
Cancel a subscription
On iPhone: Settings → your name → Subscriptions → → Cancel. To avoid being charged after the free trial, cancel at least 24 hours before it ends.
On Android: open Google Play, tap your profile picture → Payments & subscriptions → Subscriptions → → Cancel.
Get a refund
Apple and Google handle payments. On iPhone, ask for a refund at reportaproblem.apple.com. On Android, use Google Play's refund page.
No sound?
- Turn the volume up. On iPhone, also check that silent mode is off.
- If you use Bluetooth headphones, make sure they're connected, or turn Bluetooth off to play through the speaker.
- Still quiet? Close the app fully and open it again.
Lost my streak
Streaks count days you finish at least one lesson. Progress lives on your device, so it doesn't carry over to a new phone unless you restore from a phone backup.